Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Job DescriptionMain purpose:The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units.Key Responsibilities:Training Delivery: Conduct new starter training as well as refresher, up-skilling and cross skilling training.Assessment: Assessments must be completed for all training events. Remedial support must be provided to all delegates prior to re-assessment.Administration: Capture learner records in line with administrative requirements. Complete Annual Training Reports, delegate attendance registers, and update operational skills matrix.QualificationsQualifications required:Grade 12/MatricTertiary qualification in training and development would be beneficialTrain the trainerExperience required:3+ years' experience in a Call Center environment will be an advantage1+ years' experience in Learning & DevelopmentTraining, coaching and mentoring experienceComputer literacy at intermediate level (MS Office)Knowledge, skills and attributes required:High proficiency in delivering impact training and facilitationStrong planning, organizing and time management skillsHigh proficiency in verbal & written EnglishStrong communication and interpersonal skillsHigh attention to detail and accuracyExceptional administrative skillsThe ability to work within a teamSelf-motivated and self-manageableStrong customer service orientationProactiveThe ability to learn, understand and master new information and multiple processes quicklyThe ability to deal with complexityThe ability to take ownership and deliver results
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