Kenvue is currently recruiting for:
Analyst, Global Social Media Support
The Analyst, Global Social Media Support will primarily support systems and processes that enable social media activities managed by Kenvue Consumer Care. This role will also support other systems and processes that enable Consumer Care global and regional operations.
This position reports into Global Consumer Experience Organization (CxO) - Consumer Care (CC) Senior Manager, Global Technology & Systems Support and is based in Cape Town (South Africa).
Who We Are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.
What You Will Do
The Analyst, Global Social Media Support is responsible for coordinating the day-to-day system support activities for the Kenvue Consumer Care organization at the Global, Regional, and Market levels. This will be done across systems (i.e., Sprinklr, etc.) and include:
Supporting processes to deliver efficient, accurate, consistent, and effective solutions to business problems.
Supporting the implementation and maintenance of the systems and processes that enable social media management.
Executing tasks related to global and regional projects.
Building subject matter expertise of social media systems and processes.
This role will enable the execution of social media activities across Kenvue-sponsored social media presences supported by Consumer Care and support other systems and digital communication channels utilized by Consumer Care to deliver meaningful and engaging consumer experiences. The goal of this position is to ensure the day-to-day Social Media Management work is delivered on-time and with quality.
Key Responsibilities
Collaborate cross-functionally on key projects, ensuring that all diverse stakeholder requirements are considered in the development of robust change management plans.
Manage change management projects, including managing requirements, stakeholder expectations, timelines, and project resources.
Ensure the usability and integrity of system updates by reviewing all change management requests for accuracy, completeness, and applicability to business rules.
Support the optimization of processes around the world, driving toward harmonized ways of working and standard process(es) as much as it makes sense, while allowing for flexibility as required by specific local/regional business needs.
Notify stakeholder(s) of system change/addition requests and obtain appropriate approvals prior to processing requests within the necessary system.
Support SaaS release activities and solution deployment activities as appropriate, including but not limited to:
Support identification and prioritization of system improvement opportunities.
Conduct impact assessments working with cross-functional partners as needed.
Notify stakeholder(s) of changes & their impacts and obtain appropriate approvals prior to processing requests within the necessary system(s).
Manage key tasks, including:
Assisting with remediation, optimization, and standardization of:
Social account credential management,
Social account two-factor authentication,
Social account recovery,
Shared mailbox management.
Exercise the highest level of integrity with performed responsibilities and tasks.
Investigate reported incidents.
In a timely and prompt manner, identify, report, and seek correction for deviations.
Ensure strict adherence to all procedures and work instructions, including good documentation practices.
Embrace a behavior of employee involvement and commitment to doing the job right the first time.
Coordinate with a diverse set of internal functional partners and external vendor partners to establish and deliver business objectives.
What We Are Looking For
Required Qualifications
BA/BS required, in Business or Technology preferred.
Minimum 3 - 5 years' experience supporting social media related activities required.
Strong understanding of tools that enable social media management, specifically moderation, engagement, and publishing.
Creative and positive problem solver with strong analytical skills and ability to pinpoint problems based on analysis.
Demonstrated critical thinking skills.
Results-oriented with a willingness to take on responsibility and act with initiative.
Detail oriented and highly organized with the ability to manage multiple tasks with potentially shifting and conflicting priorities and deadlines.
Quick study who can adapt readily and easily to changes in priorities and business conditions.
High degree of personal ownership of, and accountability for, all work products.
Solid business acumen.
Strong team player with the ability to work independently with little supervision.
Excellent written and verbal communication skills.
Written and verbal knowledge of English.
Working at a computer for extended periods of time.
Ability to flex work schedule given the global nature of the role.
Desired Qualifications
Experience with Sprinklr or with other social media management platforms preferred.
What's In It For You
Competitive Benefit Package
Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!
Learning & Development Opportunities
Employee Resource Groups
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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