Job category: Hospitality, Hotel, Catering, Tourism and Travel
Location: Durban
Contract: Permanent
EE position: Yes
About our companyAdapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.
IntroductionThe account manager based in Cape Town and Durban will be responsible for selling the business's products & services. He/ She is responsible for implementing sales plans, documenting quotes, and reporting sales performance to the Director of Sales.
Primary Responsibilities for the RoleDesign, develop and implement innovative solutions that meet customer requirements.Design, develop, troubleshoot, and debug software programs for databases, applications, and tools.Build and maintain a deep knowledge set of solutions offerings against major competitors collaborating directly with executive team and conducting market research to keep current.Produce high quality documentation of a technical nature.Make sure the sales team and implementations team have support during the sales phase and installers have support on the initial pilot phase.Create environments for the sales team and installation team to effectively demo all our products.Own the onboarding of new integrations, add on products and new product sets.This team member will be the lead for Simphony Cloud and own the process of migration for large enterprises into cloud.Follow up on leads by visiting prospective clients regularly, often enough to maintain their interest but not too often to alienate them.Achieve or better allocated Sales Quota. Sales Quota's will be reviewed annually.Identify prospective clients' exact needs by questioning, observation and the completion of a full sales survey.Entertain prospective clients, where possible combining this with visits to existing satisfied customers.Liaise closely with project managers and operational staff on all details of a new prospective installation.Ensure operational staff have a full understanding and agreement on all details.Maintain communication with the client showing an ongoing interest in the installation and the installation team.Ensure that all funds are collected on time as per the contract.Complete a daily log of all activities, quotations sent and lost business.Analyze statistics thereby identifying key sales areas, problems and success rate.Research prospective client details, finding out as much as possible about the company to ensure a professional approach.Constantly monitor and be aware of competitor activity.Present a realistic proposal to a prospective client, having thoroughly researched cost factors, and ensure that the proposal is achievable.Constantly be aware of new business opportunities and action these.Maintain communications with the office on a daily basis, via telephone, cc: Mail, email or fax.Forward relevant product information, fixes, workarounds, known issues, etc. to relevant personnel within the company.Keep updated on new technologies available, both on MICROS software/hardware products, third-party software/hardware products, as well as general IT technologies, related to our industry.Regularly visit the corporate website www.micros.com to keep informed about corporate developments and news.Regularly visit the MICROS Sharepoint intranet site and read any published 'Product Marketing Announcements' (PMA) and Field Bulletins and presentations.Pass any certification examinations as required by Management.Maintain an adequate level of knowledge in MS Windows operating systems and software utilities as released from time to time.Confidently and knowledgeably demonstrate to prospective clients the Micros SA product range.Minimum Qualification and Experience RequirementsMatric / Grade 12 / EquivalentKnowledge of Micros SoftwareMinimum 5 years' experience within Restaurant environmentMinimum 3 years Management experience within Restaurant environmentOwn reliable vehicle and valid driver's license
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