We're on a mission to solve the world's biggest social and commercial challenges through the power of customer collaboration. Our leading-edge technology and world-class teams help some of the most iconic brands in the world (LEGO, Nestlé, L'Oréal, Samsung) by creating unique online communities that collaborate and provide real-time insights, ideas and content. These customer-led insights fuel new ideas for products, marketing campaigns, content creation and much, much more. As Bulbshare rapidly accelerates its growth, we are looking for an exceptional Account Director to join our team and contribute to our mission.Your role:As Account Director you will have commercial responsibility for the business development of a portfolio of our existing subscription clients including managing renewals and driving expansion.The role is vital to the company's overall growth strategy, and you will function as part of a small sales team working collaboratively on opportunities. The role requires working at pace and under tight deadlines, and carries targets with expectations to meet or exceed targets.Key responsibilities: As Account Director, your key responsibilities will include: Client RenewalsProactively manage the commercial renewal of annual subscription clients, including:Maintaining close relationships through monthly and quarterly business reviews, ensuring a direct line into decision-makersWorking collaboratively with Collab Team to assess client health and to ensure we're demonstrating value and positive conditions for renewalEngage clients early (3-6 months from contract end) to scope their go-forwards requirements and potential growth opportunitiesPreparing and presenting renewal proposals, scenarios and quotesNegotiating pricing and termsPreparing contracts and SOW draftingLiaising with Procurement to respond to info requests / requirements and navigating procurements processesProactively addressing contract / relationship issues arising during the termClient ExpansionIdentify opportunities for growth and prioritise subscription clients by expansion potential (high / medium / low)Develop sales account plans for your client portfolio to help deepen relationship beyond current decision makersSupport the Collab Team to drive add-on expansion - implement process, train and provide commercial support processing add-on orders as requiredBuild strong relationships with clients by creating trust and confidence at multiple levels within their organisationsDevelop tools and collateral to showcase Bulbshare offer to clients through monthly and quarterly meetings to drive expansion agendaPartner with the Collaboration Team to identify and respond to expansion opportunities - tracking them through the sales cycleScope new opportunities and then follow up promptly with proposals and quotesLead the sales cycle from expansion opportunity identification to contract negotiation working with clients and Bulbshare teammatesContinuously drive pipeline growth and proactively manage deals through every stage to ensure sufficient coverage and rate of sale to deliver your quotaGeneralCollaborate with teammates in research, community, and product to ensure deals are handed over and we remain commercially engaged (e.g. joining monthly / quarterly reviews) to support expansion and renewalWork closely with Finance and CCO, to ensure all revenue is tracked and reported, accurate forecasting and clear pipeline reportingServe as a catalyst for change and continuous improvement - leverage existing resources, developing new materials, and work with teammates to refine and implement changes to our sales strategy / processContribute to a positive team culture of performance, collaboration, and opennessBe an evangelist for the transformative power of community-led growth through BulbshareWhat we are looking for:Qualifications and technical skills requiredEducated to degree level or equivalentBe confident and capable at leading commercial and strategic discussions at Buying Director or C-Suite levelA minimum of 7 years of experience in a similar role is essentialPrevious experience of selling new product or service solutions, developing compelling commercial proposals and leading on contract and trading term negotiations and comfortable working in a role where materials, tools and processes may need to be established by you!Passion for building strong long-term client partnershipsPrevious experience working with Consumer Product Goods Companies / FMCG companiesExcellent communication skills and command of English, both written and spokenAbility to plan ahead, multitask and drive solutions around related aspects of your roleExcellent analytical problem-solving skillsGenuine curiosity and energy in your chosen field, we value self-motivated individualsCommercially focusedAbility to build relationships across departments, suppliers and clientsTeamwork: Candidates should possess the ability to work independently and collaborate effectively in a remote team.What's in it for you:Be a part of an extremely fast-growing technology scale-up transforming the way brands and organisations collaborate with their audience.Values driven culture where we connect, collaborate & co-create38 days holiday including statutory bank holidaysCompany sick payHealth cash plan provided by Health ShieldEnhanced family statutory payCompany pensionFlexible hours to bring out the best in your performanceSupported learning & development with 6 monthly reviewsQuarterly fun days at our HQDress for your diary & own your unique styleTech providedContact:To apply, please send your CV and cover letter to (email protected) with the subject 'Account Director Application'.
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