3Rd Line Support Engineer

Xact Placements have partnered with a successful Service Provider based in East London (Nr. Liverpool Street) who are looking for a 3rd Line Support Engineer.
Main Duties of the Role

Providing support to clients on hosted and on premise IT systems
Troubleshooting, finding faults, resolving issues and monitoring alerts
Managing tickets in line with SLA's
Carrying out maintenance on desktops, servers & network devices
Updating documentation when required
Visiting customer side to provide onsite support

Your Skills and Experience

Experience within a similar position, ideally within a MSP
Vast troubleshooting experience and solving IT incidents
Excellent networking knowledge
Solid experience in: Windows Server, VMWare, Hyper-V and Office 365
PowerShell scripting skills
Good understanding of backups (such as Veeam)
Competent in Windows and Linux environments
Fortinet experience is desirable
Excellent communication skills, both written and verbal
Good understanding of ITIL

Salary

£45,000-£50,000 per annum, depending on experience

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