Job Classification REQ: 129658 - Refilwe Falatsi Closing Date: 15 April 2024 Division: Nedbank Insurance | Client Experience Employment Equity Statement: Preference will be given to individuals from underrepresented groups. Job Family Marketing, Communication and Research Career Stream Market Research and Customer Insights Leadership Pipeline Manage Self Professional Job Purpose To support the business in identifying opportunities for different segments, and work to use identified insights to design compelling, disruptive and commercially viable Client Value Propositions, Comms and Marketing strategy and digital & distribution channel strategy. Job Responsibilities Build and maintain collaborative relationships with stakeholders to deliver on business strategic objectives. Understand customer needs and market trends. Leveraging Analytics, MI and CX to build a fact-based understanding of customer needs and use these insights to support or disprove particular areas of prioritization, focus and courses of action. Comply with internal and external governance requirements; policies; procedures and standards to minimise risk to all stakeholders. Manage resources and deliverables through project management disciplines to meet business objectives. Meet client needs by developing proposals and presentations. Continuously improve processes to enhance the operations of the team. Identify; manage and partner with vendors to ensure the delivery of high-quality outputs. Develop the market and customer insights strategy and plan by understanding business strategy and client insights. Design; develop and implement research and insight projects by engaging and collaborating with internal and external stakeholders. Address business needs by proactively identifying opportunities to initiate strategic projects. Collaborate with internal and external stakeholders to identify research solutions to projects. Contribute to resolution of strategic issues by acting as the advisory / consultative function. Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process and utilizing suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.). Address issues raised in culture surveys by participating in the development and implementation of action plans. Create a client service culture through various required interventions. Support and encourage staff to participate and support corporate responsibility initiative. Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement People Specification Essential Qualifications - NQF Level Advanced Diplomas/National 1st Degrees Preferred Qualification Bachelor of Commerce: Honours , Bachelor of Commerce: Honours - Business Management Minimum Experience Level 3 - 5 years managing a research function and exposure to an Insurance Industry is preferred. Technical / Professional Knowledge Budgeting Change management Client service management Client service principles Communication Strategies Consumer behaviour Governance, Risk and Controls Organisational systems Principles of project management Behavioural Competencies Communication Decision Making Innovation Business Acumen Guiding Team Success Continuous Improvement Planning and Organizing Delegation and Empowerment --------------------------------------------------------------------------------------- Please contact the Nedbank Recruiting Team at - Refilwe Falatsi
